Home arrow Resources arrow Tips arrow Business Process Improvement
Featured Courses
# Course Days
450 Professional Facilitation (FAST) 5
330 Project Facilitation 3
650 Advanced Facilitation 3
350 Executive Facilitation 2
Alumni Login

Lost Password?
Request An Alumni ID
1301 W 22nd Street
Suite 603
Oak Brook, Illinois
Inquiries: 630.954.5883
Main: 630.954.5880

Visit our Contact Us page to send us an This email address is being protected from spam bots, you need Javascript enabled to view it directly from this site.

PMI Registered Education Provider

International Institute of Business Analysts
Endorsed Education Provider

Business Process Improvement
Image"Change or Die Ė The Business Process Improvement Manual." written by Terrence Metz, is now shipping.

This new manual aligns with the PMBoK from the Project Management Institute.

"Change or Die" provides a life cycle approach within 250 pages of primary text, supplemented with another 100 pages of workshop agendas, tools, and activities, and a CD containing over 100 tables and templates in electronic form. A nominal investment in this manual will pay for itself many times over.

If your organization recognizes opportunities to improve, this manual has the content you need, and it uses a consensual technique of shared development and ownership.

FAST alumni will recognize some old tools (eg, Guardian of Change) and some new activities to stimulate group performance. The workshop agendas have been stress tested with clients and are proven to work.

Our publisher, Productivity Press, is an imprint of the publishing house, CRC Press that operates as the science and technology book division of the Taylor & Francis Group. Established in 1783 in the United Kingdom, we are fortunate to be associated with one of the longest established publishers in the history of publishing. Taylor & Francis Group is now the academic publishing arm of Informa plc.

Maxine Attong (co-author, FAST alumni, resident of the Republic of Trinidad and Tobago) may be found around the world this year signing copies at various conferences. You canít miss her world-class smile. Terrence Metz (co-author, FAST alumni, lead instructor, and facilitative leadership curriculum developer) may be found across the United States hosting FAST classes. Either will gladly sign a copy for you and discuss questions you may have about deriving value from our team approach to business process improvement.


What Clients Say
"The staff that I've sent to this training tell me that it's the best and most important training they've received in their professional career."


On-line Glossary
Facilitator's Glossary
FAST is one of the oldest sources of facilitation
certification, since 2004.
Our FAST Professional Facilitation Workshop Course - is our most popular class.

Our next OPEN public classes are*:
Aug 31 - Sep 4
    Seattle WA
Sep 28 - Oct 2
    Washington DC
Dec 7 - 11
    Houston TX

Click to Register Now

See More Dates

Advanced Facilitation - our follow-on training.

Our next OPEN public 3-day class is:
Dec 2 - 4
    Houston TX

Click to Register Now